Service and Technical Support
Recruitment Agents

Longway Technologies Co., Ltd. is a professional networking device manufacturer that specializes in the R&D, production, and marketing of network switches, modems, and wireless routers. Our products have been sold at home and abroad, receiving recognition and praise from customers. We own the brand of ECOM.

To further explore the market, we are now looking for agents around the world.

Tel.: 86-755-86000058/2831
Skype: yini08117
Website: www.longway.com

Welcome to cooperate with us. We are looking forward to achieving mutual benefit!

Service

1. Pre-sale Service
We can make modifications on the packing box, stickers, software, and other aspects according to the customer requirements. After completing the modifications, we will send electronic files to customers for confirmation. About logo printing, we will operate in accordance with the requirements of customers.

Samples are available in a price slightly higher than the bulk price and the freight is assumed by the customers. After bulk orders are placed, the sample costs will be returned to the customers.

2. Service during Sales
The delivery time is generally 32 to 35 days after we receive the deposit. If customers have demand for wearing parts, we can freely provide some within tolerable bounds.

3. After-sales Service
For overseas customers, three-guarantee service is inconvenient to implement. We will offer 1% spare parts for free.

4. Special Services
We can make products according to the drawing provided by the customer. Alternatively, we can make a design in accordance with the customer requirements and then send the design to the customer for confirmation.

If customers have special custom requirements, please inform us of the details. We can firstly make a sample based on the requirements and then send the sample to the customers for confirmation.

About installation, there are detailed instructions on the User Manual. Customers can install the product according to the instructions. If in doubt, contact us and we can provide detailed screenshots for reference or we can offer remote guidance.

5. OEM, ODM, EMS Services
We provide OEM, ODM, and EMS services. If you have any demand, please send us the detailed requirements. We will conduct a feasibility assessment on your requirements and inform you of the feasibility result within the shortest possible time.

Download Center

For product driver and manual downloading, please refer to http://www.longway.com/download.asp or contact us.

Shenzhen Longway Technologies Co., Ltd.

Add.: Shenzhen, Guangdong, China
Tel.: +86-755-86000058 Ext. 2831
Fax: +86-755-86000057